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Privacy Policy

Last Updated: September 21, 2025

 

1. Introduction

The following information provides a simple overview of what happens to your personal data when you visit this website.

This Privacy Policy explains how Infercom SCS ("Infercom," "we," "us," or "our"), a company based in the Grand Duchy of Luxembourg, collects, uses, and protects your personal data when you use our website, www.infercom.ai (the "Website"), and our artificial intelligence (AI) services (collectively, the "Services").

 

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy is designed to be fully compliant with the EU General Data Protection Regulation (GDPR) and the data protection laws of Luxembourg.

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2. Data Controller and Data Protection Officer

Data Controller

The data controller for your personal data is:

 

Infercom SCS, 29 Boulevard Grande-Duchesse Charlotte, 1331 Luxembourg
Email: info@infercom.ai

 

Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee our data protection strategy and implementation. If you have any questions about this Privacy Policy or our data protection practices, you can contact our DPO at:

 

Altug EKER
29 Boulevard Grande-Duchesse Charlotte, 1331 Luxembourg
Email: aeker@infercom.ai

 

3. What Personal Data We Collect and Why

We collect and process your personal data in a number of ways, which we have detailed below.

 

a) Information You Provide to Us

This is information about you that you give us by filling in forms on our Website, corresponding with us by phone, email, or otherwise. This includes information you provide when you:

 

  • Register to use our Services

  • Create an account

  • Subscribe to our newsletters or other marketing materials

  • Contact our customer support

  • Participate in surveys or provide feedback

 

This information may include:

 

  • Identification Data: Your first and last name.

  • Contact Data: Your email address, phone number, and postal address.

  • Account Data: Your username, password, and other account credentials.

  • Financial Data: Your payment and billing information (processed securely by our third-party payment processors).

  • Corporate Data: Your company name, job title, and position.

 

b) Information We Collect Automatically

When you use our Services, we may automatically collect the following information:

 

  • Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our Website and Services, including the pages you visit, the features you use, and the time you spend on our platform.

  • AI Model Interaction Data: The queries you submit to our AI models and the outputs you receive. We may use this data to improve our models and Services.

 

c) Information We Receive from Third Parties

We may receive personal data about you from various third parties, including:

 

  • Business Partners: We may receive your contact information from our business partners.

  • Publicly Available Sources: We may collect information from publicly available sources, such as LinkedIn, to identify potential customers or partners.

 

4. Legal Basis for Processing Your Personal Data

We will only process your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

Purpose of Processing; Type of Data; Legal Basis for Processing

To register you as a new user;  Identification, Contact, Account;  Performance of a contract with you

To provide and manage our Services;  Identification, Contact, Account, Financial, Technical, Usage, AI Model Interaction;  Performance of a contract with you

To manage our relationship with you; Identification, Contact, Account;  Performance of a contract with you,

Legitimate interests (to keep our records updated and to study how customers use our products/services)

To improve our Website, Services, and AI models; Technical, Usage, AI Model Interaction

Legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

To send you marketing communications; Identification, Contact;  Consent

To comply with a legal or regulatory obligation; Identification, Contact, Financial; Compliance with a legal obligation

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5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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6. Data Sharing and International Transfers

We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.

 

  • Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

  • Business Partners: We may share your data with our business partners in connection with our Services.

  • Legal Authorities: We may disclose your data to legal or regulatory authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Services or the public.

 

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).

 

7. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

 

  • The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights.

  • The right of access: You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).

  • The right to rectification: You are entitled to have your information corrected if it’s inaccurate or incomplete.

  • The right to erasure: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it.

  • The right to restrict processing: You have rights to ‘block’ or suppress further use of your information.

  • The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services.

  • The right to object to processing: You have the right to object to certain types of processing, including processing for direct marketing.

  • Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

 

If you wish to exercise any of the rights set out above, please contact us at info@infercom.ai.

 

8. Cookies and Other Tracking Technologies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

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9. AI and Automated Decision-Making

As an AI company, we use automated systems to process data and provide our Services. Some of our Services may involve automated decision-making. We are committed to ensuring that our use of AI is fair, transparent, and accountable.

 

Where we use automated decision-making that has a legal or similarly significant effect on you, we will inform you about the logic involved, as well as the significance and the envisaged consequences of such processing for you. In these cases, you have the right to obtain human intervention, to express your point of view, and to contest the decision.

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10. Security of Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

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12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

 

By email: info@infercom.ai By mail: 29 Boulevard Grande-Duchesse Charlotte, 1331 Luxembourg

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